Identify And Practice Emotional Intelligence
Identify And Practice Emotional Intelligence
In years past, the emotional intelligence of employees was low on the list of qualifications, especially for leaders.
However, with the way that the market has changed, how someone connects with others on an emotional level is becoming much more important.
Company leaders need to understand the emotional connection audiences have with services, products and companies as a whole.
The most recent Fjord Trends 2020 even talks about “liquid people” and why it is important to set up human insights teams instead of consumer insights.
All this leads to the conclusion that now, more then ever before, if you want to successfully lead your company or grow your startup, you will need to understand what emotional connections are and how they can propel you forward.
How is EQ a KPI for emotional connections?
EQ is a term that describes the emotional intelligence that people in the workplace have with each other, and also with the customers or clients of that company. It propels the relationships that people build with one another and can also be applied outside of work.
In general, EQ is thought to have four distinct characteristics, including self-awareness (being aware of how we respond in situations), self-management (how we apply that self-awareness), social awareness (how we perceive others’ feelings in the context of their environments) and social management (how we apply social awareness in order to have fruitful interactions with others).
How does EQ make leaders more successful?
The way people connect allows them to understand what others are going through, which can be the perfect way to help solve someone’s pain points. Leaders with high levels of emotional intelligence often notice how people around them observe, react and respond. Knowing how to respond appropriately in all situations, both in private and in a group, allows for better experiences with the people around us. As leaders, we want to create the best employee experience possible so that those positive experiences trickle down into how our company’s representatives treat clients and customers. In turn, this can help build positive, trusting relationships with customers.
